> ## Documentation Index
> Fetch the complete documentation index at: https://docs.opus-host.de/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Opus Host Support: Panel Tickets and Discord

> How to reach the Opus Host support team — open a ticket from the control panel or join our Discord community for fast help.

Stuck on something? We are happy to help. Opus Host support runs on two channels: tickets from inside the control panel, and our Discord community.

## Support channels

<CardGroup cols={2}>
  <Card title="Control Panel Tickets" icon="ticket" href="https://opus-host.de/login">
    Open a support ticket directly from your Opus Host dashboard. Best for account-specific issues, billing questions, and anything that requires access to your VPS details.
  </Card>

  <Card title="Discord Community" icon="discord" href="https://discord.gg/opushost">
    Join our Discord at [discord.gg/opushost](https://discord.gg/opushost). Great for quick questions, community help, and chatting with other Opus Host users.
  </Card>
</CardGroup>

## Response time

Our average first response time is around **6 minutes**. Complex issues may take longer to fully resolve, but we do our best to get eyes on every ticket fast.

## Before you contact us

Save yourself (and us) time by checking these first:

<Steps>
  <Step title="Search the docs">
    Most common questions are already answered in the [FAQ](/faq) and [Troubleshooting](/troubleshooting) pages.
  </Step>

  <Step title="Check your VPS status">
    Confirm your VPS is running from the [Control Panel Overview](/panel/overview). A stopped or expired VPS is the cause of most "my server is down" tickets.
  </Step>

  <Step title="Try the in-browser console">
    If SSH is not working, use the [in-browser console](/panel/console) to check whether the VPS itself is responsive.
  </Step>
</Steps>

## What to include in a ticket

The more context you give us up front, the faster we can help. Please include:

* The **VPS ID or hostname** you are asking about.
* What you were **trying to do** and what **actually happened**.
* The **exact error message**, copied as text (not a screenshot of text).
* Any **commands you ran** and their output.
* What you have **already tried**.

<Tip>
  For urgent issues that affect your VPS availability, open a ticket in the panel rather than asking on Discord. Tickets are prioritized and tracked; Discord messages can get lost in the chat.
</Tip>

## What we cannot help with

Our support team can help with anything related to your VPS itself: power state, networking, control panel issues, and account questions. We generally cannot:

* Write or debug your application code for you.
* Provide one-on-one Linux tutoring.
* Recover data from a VPS that has been reinstalled or expired.

For those, the [Discord community](https://discord.gg/opushost) is often the better place to ask.