Support channels
Control Panel Tickets
Open a support ticket directly from your Opus Host dashboard. Best for account-specific issues, billing questions, and anything that requires access to your VPS details.
Discord Community
Join our Discord at discord.gg/opushost. Great for quick questions, community help, and chatting with other Opus Host users.
Response time
Our average first response time is around 6 minutes. Complex issues may take longer to fully resolve, but we do our best to get eyes on every ticket fast.Before you contact us
Save yourself (and us) time by checking these first:1
Search the docs
Most common questions are already answered in the FAQ and Troubleshooting pages.
2
Check your VPS status
Confirm your VPS is running from the Control Panel Overview. A stopped or expired VPS is the cause of most “my server is down” tickets.
3
Try the in-browser console
If SSH is not working, use the in-browser console to check whether the VPS itself is responsive.
What to include in a ticket
The more context you give us up front, the faster we can help. Please include:- The VPS ID or hostname you are asking about.
- What you were trying to do and what actually happened.
- The exact error message, copied as text (not a screenshot of text).
- Any commands you ran and their output.
- What you have already tried.
What we cannot help with
Our support team can help with anything related to your VPS itself: power state, networking, control panel issues, and account questions. We generally cannot:- Write or debug your application code for you.
- Provide one-on-one Linux tutoring.
- Recover data from a VPS that has been reinstalled or expired.