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If you are seeing abuse coming from an Opus Host IP address (spam, port scanning, brute-force attempts, DDoS, malware, phishing, or anything else that violates our Acceptable Use Policy), we want to know. Reports are handled by our abuse team and result in action against the offending account.

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How to report

Send an email to abuse@opus-host.de with the details below.

Report abuse

Email abuse@opus-host.de with logs, timestamps (in UTC), and the offending IP address.

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What to include in your report

The more evidence you can send, the faster we can act. A useful report includes:
  • The IP address the abuse is coming from.
  • Timestamps in UTC, including the time zone if you cannot convert.
  • The type of abuse (spam, scanning, DDoS, malware, phishing, etc.).
  • Raw log excerpts showing the activity, as plain text (not screenshots of text).
  • Email headers if you are reporting spam. Full headers, not just the body.
  • Any URLs involved (for phishing or malware reports).
  • Your contact email so we can follow up if we need clarification.

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Example: reporting SSH brute-force

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What happens after you report

1

We acknowledge the report

You will normally get an automated acknowledgement, and a human response within our standard support window.
2

We investigate

We correlate your report with our own logs and monitoring to confirm the activity and identify the account behind the IP.
3

We take action

Depending on severity, actions range from a warning to the customer, to temporary suspension of the VPS, to permanent account termination. Severe cases (child sexual abuse material, active DDoS, or law enforcement matters) are actioned immediately.
4

We follow up

Where appropriate, we will let you know what action was taken. We may not be able to share full details for privacy and legal reasons.
Do not attempt to “hack back” or scan the offending VPS. Return-fire activity is also a violation of our AUP and could get your account (or your provider’s account, if that is where you are scanning from) suspended.

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Not the right channel

  • Your own VPS is compromised. Open a ticket from the control panel or ask on Discord so we can help you recover.
  • A billing or account issue. Use Contact Support instead.
  • A copyright or DMCA notice. Send it to abuse@opus-host.de and clearly mark the subject line as DMCA or Copyright.